By Sarah Hatfield
VP Product & Marketing, OnProcess Technology
For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. The award winning solution leverages an established partner network, along with proprietary platform automatically dispatching and managing variable labor. The platform selects the optimal field service engineer for each individual service or installation event through weighted criteria analytics identifying the ideal balance of quality, customer satisfaction, and financial metrics. Delivering 100% productivity, significant cost to serve improvements, and unparalleled quality, this award is a testament to market readiness in an evolving landscape, and the unique need filled by OPTech Field Service Management.