ASHLAND, MA – September 29, 2015 – OnProcess Technology, a global pioneer in service supply chain management (SCM) and optimization, today announced that Michael Stann has joined the company as Executive Vice President of Global Operations. Stann is responsible for OnProcess’ services delivery organizations in the U.S., Europe and Asia, including growing talent and revenue, maximizing efficiencies and delivering exceptional client experiences.
“One of the reasons OnProcess has been so successful is that we understand, deep in our DNA, that a managed services company is only as good as its people and processes—and we invest heavily in developing both,” said Michael Wooden, CEO, OnProcess Technology. “Mike’s expertise in running and scaling world-class BPO organizations and contact centers, and his passion for helping employees and clients achieve extraordinary results, will make him invaluable as OnProcess enters our next stage of global growth. Under Mike’s leadership, we’ll further enhance our Center of Excellence around operational delivery, which ensures OnProcess continually delivers meaningful returns for our clients.”
“This is an exciting time to be joining OnProcess,” said Stann. “The company is firmly established as the service supply chain provider of choice for many of the world’s leading brands, thanks in large part to its very talented and experienced employees. Now, as OnProcess begins to aggressively expand its portfolio and grow relationships with existing clients, it’s more important than ever that our service delivery centers operate extremely effectively and efficiently. I’m looking forward to directing OnProcess’ operations in this crucial next phase and helping our employees and clients achieve even greater success.”
Stann has more than 20 years of experience leading and growing BPO organizations and global contact centers. His key to success has been to operationalize strategies to reduce expenses while delivering exceptional customer experiences and greater return for clients. Stann’s expertise includes inbound and outbound sales, both in customer care and tech support operations. Previously as Managing Director of Xerox Services’ commercial healthcare call centers, he headed a division of 14,000 representatives who handled 50 million annual customer interactions.
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in eight global facilities, including its Massachusetts headquarters and facilities in Maine, India and Bulgaria.
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