Named ‘Major Contender,’ OnProcess Dominates Large Outsourcers in Americas Market

Ashland, MA, April 11, 2017OnProcess Technology, a global pioneer in service supply chain management and optimization, was named a ‘major contender’ in the Everest Group’s 2017 Supply Chain Management (SCM) Service Providers Landscape with PEAK Matrix Assessment. The company, which had the largest share of high-tech and telecom market activity, and dominated larger, generic outsourcers in the Americas, was recognized for its post-sale supply chain expertise, proprietary analytics-driven capabilities and IoT-based services development.

“Businesses everywhere are exploring digital transformation as a way to drive dramatically better efficiencies, customer experience, cost savings and competitive advantage. As they examine their post-sale supply chain, which is largely manual, reactive, fragmented and plagued with inefficiencies, they’re turning to OnProcess to right the ship,” said Mike Wooden, CEO, OnProcess Technology. “Our domain and analytics expertise makes OnProcess particularly adept at guiding digitization initiatives, and turning service supply chains into proactive, automated and extremely efficient interconnected operations.”

“We’re pleased Everest recognizes the value we provide. Our unique ability to deliver consistently high quality of service, proven ROI, process improvement and innovative thought leadership, has led to OnProcess’ continued growth, large commercial contract wins and strong customer satisfaction,” said Robert Kenney, EVP, Sales & Marketing, OnProcess Technology.

OnProcess’ leadership and momentum is seen in the following Everest Group report findings:

  • OnProcess is the number one provider in high-tech and telecom markets with 29% market share, compared to other vendors who have 3% – 20% of the market.
  • OnProcess dominates activity in the Americas market, accounting for 13% of active contracts. That’s ahead of large outsourcers such as Genpact, TCS, Capgemini and Infosys. OnProcess was also cited for expanded EMEA capabilities.
  • OnProcess is recognized as one of only providers employing an analytics-driven approach with proprietary innovations, and the only one specifically targeting the service supply chain. 
  • In the “Major Contender” category, OnProcess ranks high in market success based on revenue, number of clients and YoY revenue growth.


About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria.


Press contact:
Janice Bedsole
Bedsole & Company