Recognized for delivering industry’s first Uber-like labor model for optimizing field service management   

Ashland, MA, October 3, 2018OnProcess Technology, a global pioneer in service value chain optimization, today announced that its OPTech Field Service Management service has earned the coveted Golden Bridge Silver Award for Innovation of the Year. OPTech Field Service Management is the industry’s only analytics-based, Uber-like variable labor approach for optimizing field service management. It was recognized for delivering 100% labor productivity and significantly reducing costs, while simultaneously improving quality and customer experience.

“OnProcess has been a pioneer in service value chain optimization since our founding. We’re thrilled that, in awarding us Innovation of the Year, Golden Bridge judges have recognized the breakthrough impact of our OPTech Field Service Management offering,” said Mike Wooden, CEO, OnProcess Technology. “Businesses no longer have to pay for underutilized labor or compromise on field service results. With OPTech Field Service Management’s artificial intelligence-driven, digital approach, our clients deliver flawless service and save money by sourcing the best-fit option for every event and only paying for what they use. No one else is doing anything like this.”

OPTech Field Service Management is comprised of:

  • Authorized Service Partner Network
    OnProcess curated a network of trusted, best-in-class field service providers who compete for business on an event-by-event basis.
  • OPTiQ Intelligent Analytics Engine
    OnProcess’ proprietary OPTiQ analytics engine automatically selects the right partner for every service event as soon as the request comes in. It analyzes everything from job complexity, customer type, security requirements, geography, point-in-time location, traffic conditions and the ability to meet the required SLA, to skillset, qualification, SLA adherence, first time resolution, mean-time-to-repair, customer satisfaction, price, and more. The output is a ranking of each provider for the job.
  • Single Point of Contact for End-to-End Management
    OnProcess oversees the entire operation as the single point of contact, ensuring every event is expertly handled and that SLAs are met each and every time.

About the Golden Bridge Awards

Golden Bridge Awards are an annual industry and peer recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, in Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about Golden Bridge Awards at 

About OnProcess Technology

OnProcess Technology streamlines the post-sale value chain, digitizing and optimizing organizations’ business processes. Rooted in analytics, we help maintain the delicate balance between cost-to-serve, the customer experience and growing services revenue. Our outcome-based partnerships ensure our success is completely dependent on yours. OnProcess’ unique combination of proprietary technology, analytics, and world-class service lifecycle experts has led many of the world’s leading brands to rely on us as a trusted advisor and service optimizer. OnProcess provides services in 26 languages and operates out of eight global facilities, including its Massachusetts headquarters. Follow @OnProcess


Press contact:
Janice Bedsole