In times of uncertainty, reverse logistics can be instrumental in building supply chain resilience. Efficiently retrieving, fixing, or replacing parts can improve uptime and, therefore, the customer experience. It is an added benefit that those parts could be worth a significant amount, especially when multiplied across thousands of customers.  

Despite its benefits, asset recovery requires a solid initial investment – to make the most of it businesses need solid digital foundations and a tech stack that can help route the recovered parts to where they are needed.   

We partnered with WBR Insights and surveyed 100 companies to find out more about the state of their asset recovery processes and technology: 

 

 

Asset recovery requires investment and a set of modern tools and resources. We surveyed 100 companies to find out the state of asset recovery in their after-sales supply chains. 87% of companies consider their after-sales service only "somewhat mature" or worse. 33% have full visibility into their after-sales supply chains. 41% struggle with a lack of data from their deployed products.

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