Knowledge Library

  • CASE STUDIES

Service Delivery: 14% CSAT Improvement

OnProcess Delivers 14% CSAT improvement through Service Delivery Process Optimization  
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Centralized Order Desk: $10M Savings

OnProcess Transforms Service Delivery, Saves Millions with Centralized Processes  
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Asset Recovery: 95% Recovery, 4x ROI

OnProcess Delivers Significant Cost Reductions With Best In Class Asset Recovery Program  
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Field Service & Supply Chain: $21M Savings

OnProcess Saves F500 OEM $21 Million through Service Delivery and Supply Chain Optimization  
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Inventory Management: $60M Savings

OnProcess Delivers $60 Million Cost Savings Through Inventory Optimization  
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Revenue Enablement

SAP Ariba commerce network connects more buyers and sellers - 42% increase in 1 year
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Client Results

What is the Value of Optimizing your Post-sale Service Operations? OnProcess Technology has been helping…
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Broadband Customer Support

Broadband Provider Delivers Fast, Superior Customer Care During New Billing System Rollout. Learn how OnProcess helped…
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Rogers Wireless

Canada’s Top Wireless Provider Speeds Advance Exchange Returns, Projects $1M Savings in Replacement Costs. Learn…
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95% Recovery Rate & Supply Chain Optimization

Technology Leader Drives Profitability with Record Asset Recovery and Cost Reductions. Learn how OnProcess enabled…
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Service Fulfillment: Grayco Communications

Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business. Learn how OnProcess…
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Service Fulfillment: HD Experts

Rapid Scaling and Expert Dispatching Help Installer Boost Efficiencies and Customer Satisfaction. Read how OnProcess…
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Ciena

Enabling Operational Integration on a Global Scale. Read how OnProcess worked with clients Nortel and…
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MSO Connected Home/Home Security Rollout

Rapidly and Successfully Roll-out and Scale New Service Products with OnProcess Managed Services. Read how…
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Asset Recovery

Proactive Field Service Inventory Management To Reduce CapEx – Large NYSE-listed Medical Device Company. See…
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