Case Study

A better way to manage inventory and improve asset recovery

OnProcess helps a leading provider of entertainment and wireless communications services deliver $60 million in cost savings through inventory optimization.

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Telecoms and broadband case study

At a glance

Discover how this leading U.S. broadband provider:

Accelerated asset recovery

Boosted recovery rates of voluntary disconnects to 95%

Saved on inventory

Brought costs down by $60 million through inventory optimization and resales

Improved the customer experience

Made it easier for customers to return their set top boxes and improved communications

The payback has been huge. A new set-top box costs about $200 all in, whereas it’s about $30 to update and ship a returned box. When you consider the volume we process, that equates to about $60 million in annual cost avoidance. Manager of Product Management

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