Case Study
A better way to manage inventory and improve asset recovery
OnProcess helps a leading provider of entertainment and wireless communications services deliver $60 million in cost savings through inventory optimization.
At a glance
Discover how this leading U.S. broadband provider:
Accelerated asset recovery
Boosted recovery rates of voluntary disconnects to 95%
Saved on inventory
Brought costs down by $60 million through inventory optimization and resales
Improved the customer experience
Made it easier for customers to return their set top boxes and improved communications
The payback has been huge. A new set-top box costs about $200 all in, whereas it’s about $30 to update and ship a returned box. When you consider the volume we process, that equates to about $60 million in annual cost avoidance.Manager of Product Management
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