Case Study

A better way to handle asset recovery and improve customer satisfaction

OnProcess helps a Fortune 500 technology company deliver significant cost reductions with a best-in-class asset recovery program.

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Computer storage case study

At a glance

Discover how this Fortune 500 company:

Improved recovery

Enjoys 60-day recovery rates of 95%, thanks to consolidated logistics, localized support and improved customer assistance

Optimized its processes

Optimized key post-sale supply chain processes and improved reporting across the board

Reduced fraud

Reduced the number of fraudulent replacements by identifying incorrect data capture

OnProcess enabled us to dramatically cut asset recovery-related costs while improving the customer experience. You can’t get better than that. Director of Global Support Delivery Strategy

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