Case Study

A quicker way to get critical parts to field engineers

OnProcess helps a leading medical equipment provider transform its service delivery and save millions with centralized order management.

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Medical case study

At a glance

Discover how this global provider of advanced medical equipment:

Saved money

Saved close to £2.4 million the first year and £10 million over a three-year period.

Maximized uptime

Improved equipment uptime by consistently getting the right parts to the right engineers, fast.

Improved visibility

Ensured consistent regulatory compliance with better documentation and records-keeping.

By using predictive analytics and conducting proactive outreach to field engineers for targeted parts returns, OnProcess enables us to reduce inventory in the field and ensures that the parts we expect customers to need are back in central inventory locations and available for global sourcing. VP of Logistics Platform

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