ONPROCESS BLOG

  • Screen Shot 2019-12-04 at 12.46.32 PM

    OnProcess Named in Top 10 Field Service Solutions by Insights Success

    by Sarah Hatfield - leave a comment
    December 3, 2019

    Insights Success Names OnProcess in top 10 Field Service Solutions and as A Trusted Advisor to Many of the World’s Leading Companies. OnProcess provides outcome based optimization solutions streamlining the entire service delivery ecosystem- everything from customer onboarding, to customer support, triage, remote diagnostics, order desk management, dispatching parts and technicians, on-demand field labor, and end of life services including asset recovery, refurbishment, and disposition.

  • Process for success concept. Wooden cube block flip over word process to success on wood table

    Creating Value Through Process Transformation

    by Sarah Hatfield - leave a comment
    September 4, 2019

    What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.

  • onprocess-award-blog-1-300x248

    OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- OPTech Field Service Management!

    by Sarah Hatfield - leave a comment
    September 28, 2018

    For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. 

  • Datasheet-FieldServiceSolution-Slider

    Introducing OPTech Field Service Management: OnProcess’​ Uber-like Solution for Field Service Management

    by Sarah Hatfield - leave a comment
    April 10, 2018

    By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]

Categories

MOST RECENT

Screen Shot 2019-12-04 at 12.46.32 PM

OnProcess Named in Top 10 Field Service Solutions by Insights Success

Insights Success Names OnProcess in top 10 Field Service Solutions and as A Trusted Advisor to Many of the World’s Leading Companies. OnProcess provides outcome based optimization solutions streamlining the entire service delivery ecosystem- everything from customer onboarding, to customer support, triage, remote diagnostics, order desk management, dispatching parts and technicians, on-demand field labor, and end of life services including asset recovery, refurbishment, and disposition.

Process for success concept. Wooden cube block flip over word process to success on wood table

Creating Value Through Process Transformation

What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.

onprocess-award-blog-1-300x248

OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- OPTech Field Service Management!

For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. 

MORE

Four Ways to Get Big Results from Big Data in Your Service Supply Chain

Four Ways to Get Big Results from Big Data in Your Service Supply Chain

Client companies want to reduce cost-to-serve, achieve big results that are scalable, predictable and high-impact. Big results are outcomes built on rock solid methodology. They can be realized with a step-by-step process combined with advanced planning. According to Everest Research, post-sales supply chain is a major revenue center and accounts for 75%-80% of a product company’s core profits. So, a little extra planning can pay off.

As you plan major changes and investments in your SSC, we invite you to consider these four programs for translating big data into meaningful results.

read more
Mobile Device Financing and Leasing: The Good, the Bad, and the Better

Mobile Device Financing and Leasing: The Good, the Bad, and the Better

The world as mobile carriers know it is changing. The days of subsidized mobile phones are quickly giving way to financing and leasing plans, to the tune of $37 billion by US carriers in 2015—and $50 billion by 2017. While there’s a lot of good in this for carriers and customers, there’s also a significant amount of financial risk.

read more
New Case Study: Grayco Communications

New Case Study: Grayco Communications

Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business We've just published a new case study featuring our client Grayco Communications. In it, you'll learn how OnProcess enabled this top-performing broadband installer with...

read more
Change Is Good

Change Is Good

by Michael Wooden, CEO, OnProcess Technology I’ve always been a huge fan of change.  Maybe it’s because of my short attention span or my yearning to fix problems, going from one to the next.  Once a problem is fixed, I quickly get bored…maintenance has never been my...

read more