What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.
For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, IntelliForce. IntelliForce is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management.
By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]
by Dan Gettens, Chief Research Officer More and more OEMs are outsourcing service supply chain (SSC) services on a large scale. Why? It enables them to drive visibility in their aftersales services and significantly lower cost-to-serve. According to Everest Research,...read more
Client companies want to reduce cost-to-serve, achieve big results that are scalable, predictable and high-impact. Big results are outcomes built on rock solid methodology. They can be realized with a step-by-step process combined with advanced planning. According to Everest Research, post-sales supply chain is a major revenue center and accounts for 75%-80% of a product company’s core profits. So, a little extra planning can pay off.
As you plan major changes and investments in your SSC, we invite you to consider these four programs for translating big data into meaningful results.read more
Three key themes in Service Fulfillment that emerged from the recent ClickConnect 2015 event. Read the article by Siddharth Mehra of OnProcess Technology.read more
The world as mobile carriers know it is changing. The days of subsidized mobile phones are quickly giving way to financing and leasing plans, to the tune of $37 billion by US carriers in 2015—and $50 billion by 2017. While there’s a lot of good in this for carriers and customers, there’s also a significant amount of financial risk.read more
Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business We've just published a new case study featuring our client Grayco Communications. In it, you'll learn how OnProcess enabled this top-performing broadband installer with...read more
by Michael Wooden, CEO, OnProcess Technology I’ve always been a huge fan of change. Maybe it’s because of my short attention span or my yearning to fix problems, going from one to the next. Once a problem is fixed, I quickly get bored…maintenance has never been my...read more
OnProcess has been recognized by Gartner in three of its annual Hype Cycle Reports: Hype Cycle for Chief Supply Chain Officers 2015, Hype Cycle for Supply Chain Execution Technologies 2015 and Hype Cycle for Business Process Services and Outsourcing 2015.read more
Supply and Demand Chain Executive Magazine has just published an exclusive online article written by OnProcess’ Chief Research Officer, Dan Gettens.read more
By Miranda Vandekerckhove, Solutions Engineer, OnProcess Technology
It is no secret that although consumers today should be more accessible than ever before, with their constant stream of exposure to and consumption of various media outlets, increasingly fewer personal connections are actually being made. …read more
An interview with OnProcess Technology CEO Mike Wooden, entitled “Analytics-Based Managed Services Improve Product Companies’ Post-Sales Supply Chain”, has been published in the online news magazine CEOCFO News today.read more